We use Dotmailer at work to send out free newsletters, rather than sales campaigns. I wasn't involved in the choice of software but in the 18 months I've been using it I've found it quick to get the knack of. The interfaces are clear enough and the reporting is really pretty, as well as being intuitive - a massive plus when there's pressure to get results but this can be tricky to understand!
On occasion I've found the tool a little buggy compared to other, simpler web interfaces. Though I'm not a coder I've had to go into the HTML as some things seem impossible to resolve from the front end. But one thing that's outstanding about Dotmailer is the customer service - it is great to be able to get help with cleaning up the code and ironing out any problems.
Our Account Manager Lili has also been phenomenal - we hugely appreciate her focus on our needs and her helpful suggestions!
I also really like Dotmailer's flexibility - allowing us to have multiple users within one account and keeping us updated with developments in the social media field rather than being driven by our demands.
CopyKat looks great too - as a Comms coordinator I was delighted to see it was that easy to brand our surveys and generate website click-throughs!
Thanks for everything - keep up the good work :)
Luella Ben Aziza found this review useful
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