Boohoobaby UK

Appauling customer service.

I would not recommend this web site if you want reliable and stress free purchase!

I am very much disappointed on how boohoo customer service has handled my order.

I ordered and paid for the concord spin highchair in sahara sand colour in June and 2 wks on i still havent received the item or any email to confirm this highchair is on its way.

I contacted the 24 hr customer service who just said they will get someone to ring me from the warehouse.

No one called, i had to follow up the call that week ,only to be told that the item is no longer available.

I was told that they can provide another colour which is LIME.

July 13, one month after paying for the high chair, the item arrived but in a completely wrong colour which was not what we agreed on.

I complained to customer service and demand that this item be returned considering the amount of time i waited for this highchair to arrive (1 month) and to be told they cannot help me further is just unacceptable!


I felt cheated with this purchase and felt as if boohoo baby just want me to have whatever highchair there is left on their stock!

I will not order through this website again and its just a nightmare experience ordering through this website!

I would not give them 1 star, they dont deserve it