-They cut you off when you have paid
-Customer service overseas are is informed and cannot help in any way (they give you wrong info and address for complaints too)
- Writing to customer service in Newcastle recorded post with a £10 postal order to ask for copies of the phone calls to proove you are right are ignored.
- You get to enjoy making countless calls over a period of months and being on hold for what adds up to hours.
A TOTAL DISGRACE - Much as you want fast broadband, wait for another supplier!
Check out my youtube evidence:
Sir Michael Rake gets over £600,000 a year to oversee this company. BT used to be a huge UK employer, but that has changed.
This is not a knee jerk reaction video.
I got a red demand letter from BT in February 2012 for £259, it seem they had never taken from the direct debit I signed and set up. My Bank have said it is fine their end.
So I paid they bill, not a problem I was told by a chap overseas from BT.
A week later phone line was cut off.
Over two months and dozens of calls later and hours and hours on hold 3, plus ignored emails by David.email@example.com who promised to sort out the mess later it's long overdue complaint time. Especially as I have now had a bailiff demand for nearly £300 for breach of contract.
All I wanted to do is get a list of the calls I have made from them for my complaint letter, I can have it but it will cost £10.
Oh, the address to write to I'm given is actually wrong too.
Been going for years, and how can you fault the value when it costs less than a burger king!
Maybe it depends on your local branch, but Chelmsford and the others near us are all brilliant.
That said we had our first ever moan last week (waitress was rude - we all have bad days), and had a letter back in a week with a voucher to cover the cost of the meal.
Maybe Sarah its the way you write a letter?
£1.69 for one, or £1.99 for two etc. Shut up, why not just be 99p I only want one.
They have been allowed to grow way too big.
Only gets a second star for selling petrol and putting pressure on the likes of BP where we all get ripped off too.
Mel Cannavo found this review useful
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Luella Ben Aziza found this review useful
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