Today, due to your "company policy" time and money was wasted by a member of my family.
I have just had a remarkable conversation with your customer services department which resulted in nothing short of an appalling and incoherent attitude towards your customers.
This included statements like "its up to the customer to decide if they want a product before they pay for it" and "you should have read the receipt where our refund policy is clearly stated".
It only became apparent the product was not fit for purpose once it was inspected in more detail at home.
When I suggested that a receipt is usually only provided after payment is made I was described as "stupid". And this despite my warning that the call was being recorded.
As SportsDirect record calls they can check this for themselves but it demonstrates an arrogance well beyond ordinary rational conversation don't you think?
As the store staff did provide a voucher they agreed the item was not fit for purpose.
The SportsDirect store does have a sign but this cannot be seen at point of purchase unless you step back from the counter, which is counter productive and looks as if it has been designed to deceive people.
I was told that there were other signs around the store and when I asked they were unable to say where.
Sadly, we discovered the many complaints online only after this incident (Google "WARNING SPORTSDIRECT DO NOT GIVE REFUNDS" for more examples) but can assure you I will spread the word about SportsDirect's attitude towards customers and how they treat them once they have our money.
Furthermore their staff suffer from low morale perhaps due to so many complaints. They made it clear that they are "paid to deal with unhappy customers" but I can assure you they did not deal with this unhappy customer either fairly, squarely, honestly, politely, or effectively.
All three SportsDirect staff I spoke to said the only way to deal with SportsDirect customer service is by email, yet there are plenty of online complaints that say they never reply, Google "SPORTSDIRECT COMPLAINTS EMAIL" for more.
I think it is time they re-evaluated store policies as they make them look witless and greedy.
I will campaign for change and if I do not get a suitable response will follow up with an open letter to the management. If KAREN BYERS would like to contact me directly her customer service staff have my details, assuming they were doing their job and recording the details of complaints is one of the duties they must undertake.
The easiest and most helpful "RC Geeks" I have had the pleasure to buy from. Their knowledge and willingness to help a noob and to tolerate stupid questions and to patiently explain in simple terms goes well beyond the call of duty, they are clearly passionate about their business. They use DPD for delivery who without fail always deliver the next day. DPD sends a text the day before saying they are going to deliver the next day and then in the morning give an hours range so you do not have to hang around waiting for the driver. Together they are a powerful combination that has never let me down. Couple that with unbeatable prices (I dare you, compare theirs to anything on eBay or Amazon) and you have pure, unadulterated radio control action.
What is the point of a review site? No, I really mean that, what is the point?
Is it to help people make a decision over something? It sounds like a grand idea, get everyone who travels, stays at hotels and take holidays to rate them. That way we all get an honest point of view about that product or service before we make a disasterous uninformed decision of our own.
Tripadvisor have taken a good idea and piled it upon piles of other ideas, like a mountain of dead donkey's rotting and steaming and stinking of yesteryears fashions they have missed the fundemental requirement for a review site and that's relevancy. Good and useful reviews pushed aside in favour of the interloper or paid promotion.
It wouldn't matter if the results were good but they're not. It would be better if it was easy to use, but they the bubble searches funnel you toward their paying customers and highlight the bad reviews for businesses that refuse to engage or advertise with them.
As a potential user it annoys me that the scope of my horizon is limited by a short sighted group of editors vying for their next pay-packet by targeting the highest bidder and whose each new article is better than the next.
Tripadvisor is a hideous embarrassment to the travel and leisure industry and the aetiology of Internet success. The better they do the harder it becomes for users to benefit.
If you venture to Tripadvisor then this is my advice: Remember to take sunscreen and be careful whose advice you buy.
Nina Jivkovich found this review useful
Tesco used to be the only place to go but now should be the last on your list. A littany of stupid company policies implemented by stalwarts of the jobs-worth-or-be-damned mentality. I fear their days of success are over as they career toward the end of their usefulness.
AVOID TESCO OPTICIANS unless you want cheap rubbish that can SERIOUSLY damage your eye-sight. And I have letters from Tesco managers admitting failures that include wrong prescriptions, wrong diagnosis and they could not care-less.
It would be laughable if it was not a tragic flaw. The fact their SENIOR MANAGER's cannot string a sentence together or understand simple grammar causes me to fear my own status as a grammar Nazi. Anyone who would like to check that search for "tesco opticians failing support" and you will find I am not alone.
The stores are no longer the friendly face of grocery shopping, they squeeze us altogether in ever smaller parking bays, lie about price reductions, illegally record PIN and other personal data and then wonder why their own checkout-operators frustration is the single most complained about issue on the shop floor.
Replace the senior managment with drunk monkey's and no one would notice until pay-day. They are a group of high paid postering goofs all circling the drain like spare pricks at an orgy. You can't talk to them as they are protected by a layer of "complaints executives" incapable of getting beyond the "clues are important" stage.
It's the dialog of the deaf with no sign language apart from posing.
They used to care.
Let's face it, banks, and the lying thieving brats that run them are as popular as a group hug in a burns unit. So utterly beyond parodic assessment these life-assassins breed on greed and disgust us all. So sour and dirty their intentions even diamonds lose their shine the instant they come in contact with common sense and reality.
Thank god for www.transferwise.com, a financial service that respects it's customers money for what it is: It's customers money.
To save money, to save time, to avoid being ripped off, to kick the high street banks in the teeth, use a little uncommon sense and use transferwise.com
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