All these bad reviews of trustpilot are pathetic. Trustpilot allows the general public to have a voice on what they think about other companies and their trading. I have wrote reviews about mobiles.co.uk and Yodel, both not great companys if i may say.
The reason for the negative reviews is because companies that are s**t are getting s**t press on this site and they can't be bothered to book their ideas up. IF YOUR COMPANY GIVES NEGATIVE REVIEWS FROM CUSTOMERS, SORT IT OUT AND DEAL WITH IT, DON'T COMPLAIN BECAUSE TRUSTPILOT IS TELLING THE TRUTH.
What Trustpilot is doing is moral practise. They're stopping potential customers getting scammed/ripped off and helping companys improve their customer service
I'm happy with this company, I used them to book a hotel in Blackpool for Friday 20th July until Saturday 21st July. Was very easy to book and very quick as well. The site is professional and compares the best prices of hotels, would definitely recommend
I don't know why i chose to order a mobile phone contract off this site apart from that they were cheap. I compaired there deals with other websites and found them a lot better value but there's a reason why, read on....
I ordered my phone (Samsung Galaxy SIII) on Friday 6th July 2012. On Monday 9th July 2012 my credit check was complete and my phone was being shipped to my address. I got a text message on Tuesday 10th July 2012 saying that my order was expected to be delivered, i got home from work to find nothing had been delivered. I checked the tracking form on the Yodel site (BTW REAL THE DELIVERY OPTIONS CAREFULLY WHEN ORDERING, YOU CAN CHOSE ROYAL MAIL TO DELIVER YOUR PHONE, DEFINATELY CHOSE ROYAL MAIL), all was going well until around 10:50am where i got an update that my phone had been returned to the delivery depot in Loughborough. Later on that day i rang up Yodel to question the tracking status, they explained that the courier that was suppose to be delivering my parcel did not deliver to my postal area.
I've been contacting both mobiles.co.uk and Yodel all week about my order and all both companies are doing is giving me lies. Mobiles.co.uk kept promising to me that the parcel was going to be delivered the next day and Yodel kept telling me that it was based at their delivery depot in Loughborough. The communications between the delivery company and mobiles.co.uk has been unbelievable, they don't seem to be informing each other about the current status of the parcel.
It's the 17th today and I am still yet to receive my phone and even worse I am currently being billed when I am not even using the phone. They have explained that i will get my money back at some time soon but I doubt this will happen seeing what experience I have had with them so far.
I found the customer service staff extremely rude and unhelpful, they obviously don't care about their customers. They have a PREMIUM RATE NUMBER as well which makes it an absolute fortune to ring them up. They take at least 10 minutes to answer calls.
I tried to cancel my mobile phone contract as the delivery was taking to long, they wasn't having any of it. I asked if i could speak to management, the person on the phone just said they'd explain exactly the same as what they were saying. The person then said that i couldn't cancel it because there was no proof that i hadn't recieved the phone, I explained that i wouldn't be ringing them up if i had the handset, he wouldn't budge in his explanation.
They have told me numerous times that they would phone me back to keep me updated on the bodge up of delivery, they haven't. I've still got half price line rental claims to do with them, i doubt i will ever get that knocked off my bill.
Take my advice, pay the extra and buy from a dedicated phone shop such as Carphone Warehouse or Phones 4U. I thought the site would be ok seeing as it is a subsidiary of the Carphone Warehouse brand, but obviously not.
MOBILES.CO.UK, SORT OUT YOUR FUCKING DELIVERY COMPANY YOU USE, YODEL ARE USELESS!
GUYS IF YOU DO DECIDE TO ORDER OFF THIS SITE, AGAIN, MAKE SURE THAT YOU CHOSE DELIVERY BY ROYAL MAIL OPTION, OTHERWISE YODEL WILL BE SET BY DEFAULT
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