We booked with ARGHHH-air in may to fly to spain in august. They emailed on the 10th july to tell us the flights had become more expensive because of some spanish airport tax and that they would debit the difference from our card soon... ERM REALLY? So i contacted them to cancel the flight as there were now cheaper alternatives. They replied after a few days to tell me i had less than 24 hours to submit a refund application... GOOD JOB I HAD CHECKED MY EMAIL!. I did this on the 12th. I then sent them another email detailing my dissatisfaction as I do not feel 24 hour is an acceptable time to respond to an email. I have family members like most of your readers who are not as thorough with their emails as i am and this email may not have been read in time. Thus meaning you lose out on £500 worth of refund that is due. After i sent them a rather large complaint which addressed various points, I even asked them for their regulator contact details. I simply got a ctr & v reply saying...
"Please be advised that all Ryanair's passengers were notified of the charge relating to the increased Spanish departure tax and they were given till the 15th of July to request a refund."... very frustrating.
so i go back on to their website to reply to their staff again in a hope that my complaint wont be read by another dribbling sloth of a man and what do i find.... their website seems to have changed. I can press "complain"..enter my name and details ect... but the comments box has disappeared. So i can not even document my frustration. !!!
Jean-Yves Tillier found this review useful
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