FurnitureCamden

Terrible, Avoid like the plague!!!

I have not received my item yet, i ordered on the 28th June, it did say that it would be delivered in 5-15 working days, subject to availability.
On the 29th i was told the company was awaiting stock replenishment.
I was notified it was restocked last wednesday the 11th, and i should expect to receive in 5-15 working days,

FOUR STARS!!

UPDATE FRIDAY 20TH JULY. 09:44

My delivery today, i was so made up, which provided to be shortlived, as i looked at the damaged box i thought i hope it is ok, i began opening and to my horror i found that it was bashed and broken!!
I have mixed emotions about the expierience with this company now, after paying for an item and being messed around with dates of restock and having to wait for delivery, i persevered and they rectified it but now i am left with a damaged item in my house and god only knows when it will get picked up and taken back. I really want this item it is perfect but now im fed up with messing around trying to get what i ordered!!

Oh and the number they give you for the courier is none exsistent. It has a disconnected line tone!!!

I was offered, to return the item and then wait for refund, or they would replace the broken parts, or i could keep and they would compensate me, however it would cost me to take it to the local tip, because that is all it is worth!!!

CHANGED TO 3 STARS

UPDATE!!! THANKS FOR THAT MELANIE!!!!

I had to ask you for a full exchange, as you never offered one, just to replace damaged parts, but like i said the quality of the item has been compromised and i paid for a new sideboard, not a part damaged then part replaced one. I also find it hilarious that i have to check your comments on here for an update before you reply to the four emails i have sent!!!!

CHANGED TO 2 STARS!!

UPDATE!!! FRIDAY 27TH JULY
Well as you can see, according to the last update from the "senior account handler" i am getting an exchange service where they take the damaged back and replace with new on the same day. Apparently not, the sideboard was took back yesterday, today i have emailed for an update about my replacement.
Dear Hayley,
Thank you for your email.

We are very sorry about this situation, we looked into this matter and we do not want to inconvenience you anymore therefore a full refund will be arranged .
Sincerely apologize for this matter ,please allow few working days for the refund to be showed on your card.
May you have any further questions or inquiries, please do not hesitate to contact us and we'll be happy to help.
With Kind Regards,
Oana Ashby
Customer Service Assistant
www.FurnitureCamden.co.uk

MY REPLY
Oh brilliant,

So I have had to email for you to tell me that, basically you took my money for a month, and wasted my time for nothing!!

You are still selling the item i require on your website, and telling potential customers when it is in stock to purchase. Yet you cant, and wont supply me, a person who has been your customer for a month, paid for it, based on failing basic customer service, apology not accepted.

H. Makin


I should of known i was returning this item under flase pretenses, even the courier said this company, is bad, they are always returning damaged items.
And the glowing reviews if you ask me are fake, to make them look better, they are all posted around similiar times and by verified buyers, name_surname, hmmm that seems repetitive. I was never verified as a buyer, and anybody can post on here!!!
Also check reviews for furnishing homes on here, they dont tell you, but they are the same company, both are from the registered company Highgrove Furnsihings LTD!!

Update 03/08/12

Got my refund, and i have my sideboard, ordered from another company monday, came yesterday, no damage, lovely people and £25 cheaper!! Wish i had gone previous bad reviews and not wasted a month of my life trying to get what i paid for!!!!!!!

Steve C found this review useful

20 July 2012

Reply from Furniturecamden.

Dear Hayley,

Thank you for your feedback.

We are happy that you are satisfied with our customer service, and I hope you will be happy with the item you purchased from us.

We hope that you will purchase from us again.


Senior Account Handler

Melanie Bernard


Update Friday July 20th:

Dear Hayley,

Thank you for your update.

I am very sorry that your order arrived damaged. Please rest assured our after sales team is working on replacing the damaged item. When the replacement will be delivered the courier will collect the damaged one.

Senior Account Handler

Melanie Bernard