I have used The Production Room twice now to purchase music gear and both times I was not disappointed with the service I received. For me the best part of the service was the time the 'sales team' member spent on the phone with me making sure that I had all the information that I needed regarding the kit that I was about to buy. Cant fault them. 10/10 from me.
Item bought : Korg Microkorg Synth
Okay, first the good part of the review.
The price of the synth was very good, in fact the cheapest I could find at the time.
The ordering service online was easy and email information and confirmation of the order were prompt and useful for tracking my order.
My synth arrived when expected and was packed very well.
Right, now onto the not so good part of the review!
On opening the parcel it was apparent that the synth had been in and out of the box because the box was not sealed and there were signs of light usage on the unit.......may have been an ex-display unit?
Although the synth functions perfectly I am not entirely happy as clearly I would have preferred a 'brand new' boxed item as this is what I have paid for!
I realise that I could return the unit but I am not taking up that option as the synth itself is not faulty or badly marked in any way (ish!).
I can only therefore give Nevada 3 out of 5 stars and unfortunately I would urge caution and maybe a phone call to them before making a purchase just to make sure the item you are buying is not ex-display or demo.
Update: Since submitting my review Nevada have contacted me offering an apology for this issue and as a customer I believe that shows an indication of their intent to remain focused on providing a quality retail service. My review is however still valid but I feel it only fair to note Nevadas response in order to highlight that they are prompt to offer assistance if a customer requires it.
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