After a visit to our new local O2 store (Cirencester) we agreed on an upgrade that gave us a new phone plus a trade-in and 'signing bonus' that paid off the remaining contract on the old phone by reducing the monthly tariff to a minimum.
After collecting the new handset they reduced the value offered for the old one, didn't reduce the tariff on the old phone and tried to take over £500 payment to terminate the old contract.
Two months have passed and despite having a written copy of the terms agreed (signed by the store manager), many return visits to the shop and calls to O2 we have not received the signing bonus or resolved the matter of the excessive charges.
It appears that the O2 were prepared to go to any lengths and make any promises to grab new business from us while hoping that we'd give up fighting them when they failed to deliver. Sorry guys, think again. Next stop a formal complaint to Gloucestershire Trading Standards and an on-line small claims action for the money owed and our costs incurred for travel and administration.
I used Stress Free Parking for the first time at Birmingham airport earlier this month and the process went extremely smoothly. Their agents were polite and efficient and the whole process was faster and easier than using off-airport parking and considerably cheaper than the on-airport options.
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