I placed an order with Amazon (Prime) on Monday October 28th for delivery the following day. I received emails and texts telling me that the parcel would be delivered between 12.34 and 13.34 on the 29th so I made sure I'd be at home to receive it. Nothing had arrived by 14.30 so I tried to contact DPD. Couldn't get through on the phone so sent and email to their "Make it Right" address. "Expect a reply within one hour" I was cheerfully informed.
The hour came and went so I spent some time working my way through DPD's phone system to see just how badly they didn't want to hear from me. In the end I phoned their parcel collection line where I was told that the driver's 'Saturn' had broken down and that he couldn't find the property (Dude, drive to the village and use your eyes - it really is THAT easy).
The parcel arrived next day in an Interlink van driven by a chap that didn't have a clue why it hadn't been delivered previously.
Today, eight days after sending my "Expect a.....1 hour" email I received an acknowledgement of my email. A couple of hours later I received a "Sorry we didn't reply within an hour but your parcel has been delivered so all is OK isn't it?" email. From Mark Cameron.
This is the fourth time in 5 months that DPD have failed to deliver a parcel on the correct day. The company clearly has little desire to hear about problems with deliveries otherwise it would show a contact phone number prominently on its website - and before someone pops up and says "But we do..." I mean one that's actually answered by humans and not automated services that dump the call off after delivering a statement.
Alternatively DPD could try answering its emails within the hour they promise. Or the day even. Within the week would at least be polite. In the end we, the people who suffer this appalling service are not DPD's clients - it is the likes of Amazon who pay the bills. So I've written to Amazon (in a letter) with full details of my experiences and a request for an explanation of the poor service given by one of their chosen delivery agents. I'm not holding my breath, but we'll see.
Ben Lee Cole found this review useful
After a visit to our new local O2 store (Cirencester) we agreed on an upgrade that gave us a new phone plus a trade-in and 'signing bonus' that paid off the remaining contract on the old phone by reducing the monthly tariff to a minimum.
After collecting the new handset they reduced the value offered for the old one, didn't reduce the tariff on the old phone and tried to take over £500 payment to terminate the old contract.
Two months have passed and despite having a written copy of the terms agreed (signed by the store manager), many return visits to the shop and calls to O2 we have not received the signing bonus or resolved the matter of the excessive charges.
It appears that the O2 were prepared to go to any lengths and make any promises to grab new business from us while hoping that we'd give up fighting them when they failed to deliver. Sorry guys, think again. Next stop a formal complaint to Gloucestershire Trading Standards and an on-line small claims action for the money owed and our costs incurred for travel and administration.
I used Stress Free Parking for the first time at Birmingham airport earlier this month and the process went extremely smoothly. Their agents were polite and efficient and the whole process was faster and easier than using off-airport parking and considerably cheaper than the on-airport options.
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