I registered my new vax cleaner with 6yrs gurantee, 9 months later, they tell me its my fault its broken,but it gets red hot and stops all the time I say, I must have misused it I am told, I did not pull the cable out all the way, i did not clean it, i did not put new filters in and so on, they will answer the phone WHEN YOU CAN GET THROUGH
it depends where you are in the que,they will ask you over and over for the vac details, reg no/ser no,where did you buy it, your address, and so on, remember they have all your details in front of them, from when you registered for the gurantee,when I ask to have it repaired, I am told sorry we cannot repair it,
why I ask, sorry we will not repair it. I could not beleive my ears and ask the man please repeat what you have just said to me,
yes I will, we will not repair you vacum cleaner.
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