Chantelle Tia Orton´s profile

Reviews (2)

Henheaven

Shambles

I booked a hen party for my best friend with Hen heaven/The stag company LTD for February 25th 2012. Hen heaven were fantastic when we were thinking of booking the event and were really friendly and could not have been more helpful. If only the whole booking went this way....

We had booked for 18 people to go on the hen weekend, we were told not to worry if people dropped out, we would not be charged anything extra. so when 13 out of the 18 people paid their deposits, I wasnt worried.

A few days before the final payment date and 6 more friends had dropped out, for valid reasons. We contacted Hen heaven to advise and asked if this was an issue. We were then advised that this was an issue and the minimum numbers needed for the party were not met.

I asked what they can do to help but they refused to help in any way. They advised we either

1.) Paid 65 pounds extra for EACH of the 6 people who had dropped out for the photo shoot, plus one payment of 49 pounds for the hotel (as there was now an odd number) and one amount of 30 pounds for the cocktail making; or
2.) We lost everything that had been paid by the other members of the group and got no hen party and no refund.

This meant we had to either, cancel the booking and lose the 132 pounds per person that 7 people had paid for and have no Hen party or pay over 400 pounds for people who had dropped out! Hen heaven refused to change our activity or refund ANY money to anyone who had paid.

The team leader I spoke to, was rude and definitely should not be in customer services. She constantly talked over me and kept hiding behind the terms and conditions saying I should have read them. She also accused me of shouting at her and threatening her. She seemed more inclined to argue with me rather than offer assistance. And actually said at the end of the call that she would cancel the booking and that would be the end of it, no refund, nothing!! I told her this was not an option and she had best not cancel the event.

I did check their terms and conditions after this and they state that if you cancel your booking 42 days or more before the event, you lose all monies paid, if you cancel 42 days or less you lose 50% of the money or 100% if you have paid the full amount (which has to be paid by this time or they cancel the booking anyway) and if you cancel 7 days before the event you lose all of your money.

So no matter what you do, you lose money. Hen heaven don't seem to like refunding people and are obviously con artists as they take peoples money, tell them they dont have the minimum number required for the events chosen, days before the payment deadline, and then demanding more money or threatening to cancel the booking and keep all the monies you and your party have paid!

I cannot see how they can and have got away with this and I don't understand how they have any custom at all. I will definitely ensure I warn others against using them, especially my 2 friends who are getting married next year!

***BE WARNED HEN HEAVEN ARE POLITE, FRIENDLY AND ACCOMMODATING UNTIL YOU PAY THEM MONEY, THEN THEY ARE UNHELPFUL AND RUDE! IF YOU WANT TO HAVE A GOOD HEN PARTY DO NOT BOOK WITH HEN HEAVEN/THE STAG COMPANY LTD, YOU WILL BE RIPPED OFF!!!***

In the end the only choice we had was to pay the remaining balance so the event wasn't cancelled and the bride-to-be still got her hen party.

I will never ever ever use this company again and urge you to save your time, effort, energy and money and book and plan the hen do yourself.

The actual hen party was good, however we were shouted at by the manager at the cocktail experience for being 'too loud' when he had a party on but my view is why book a hen party if you are having a 50th on the same day... the photo shoot was good but we were told that as only 7 people had turned up to the shoot we were only allowed 7 pictures, even though we paid for 12! we then had to pay £80 for an additional 4 so came away with 11 pictures and £80 down instead of 12 pictures

I would never use this company again and will endeavour to tell all my family and friends the same!

Hen Heaven

Shambles

I booked a hen party for my best friend with Hen heaven/The stag company LTD for February 25th 2012. Hen heaven were fantastic when we were thinking of booking the event and were really friendly and could not have been more helpful. If only the whole booking went this way....

We had booked for 18 people to go on the hen weekend, we were told not to worry if people dropped out, we would not be charged anything extra. so when 13 out of the 18 people paid their deposits, I wasnt worried.

A few days before the final payment date and 6 more friends had dropped out, for valid reasons. We contacted Hen heaven to advise and asked if this was an issue. We were then advised that this was an issue and the minimum numbers needed for the party were not met.

I asked what they can do to help but they refused to help in any way. They advised we either

1.) Paid 65 pounds extra for EACH of the 6 people who had dropped out for the photo shoot, plus one payment of 49 pounds for the hotel (as there was now an odd number) and one amount of 30 pounds for the cocktail making; or
2.) We lost everything that had been paid by the other members of the group and got no hen party and no refund.

This meant we had to either, cancel the booking and lose the 132 pounds per person that 7 people had paid for and have no Hen party or pay over 400 pounds for people who had dropped out! Hen heaven refused to change our activity or refund ANY money to anyone who had paid.

The team leader I spoke to, was rude and definitely should not be in customer services. She constantly talked over me and kept hiding behind the terms and conditions saying I should have read them. She also accused me of shouting at her and threatening her. She seemed more inclined to argue with me rather than offer assistance. And actually said at the end of the call that she would cancel the booking and that would be the end of it, no refund, nothing!! I told her this was not an option and she had best not cancel the event.

I did check their terms and conditions after this and they state that if you cancel your booking 42 days or more before the event, you lose all monies paid, if you cancel 42 days or less you lose 50% of the money or 100% if you have paid the full amount (which has to be paid by this time or they cancel the booking anyway) and if you cancel 7 days before the event you lose all of your money.

So no matter what you do, you lose money. Hen heaven don't seem to like refunding people and are obviously con artists as they take peoples money, tell them they dont have the minimum number required for the events chosen, days before the payment deadline, and then demanding more money or threatening to cancel the booking and keep all the monies you and your party have paid!

I cannot see how they can and have got away with this and I don't understand how they have any custom at all. I will definitely ensure I warn others against using them, especially my 2 friends who are getting married next year!

***BE WARNED HEN HEAVEN ARE POLITE, FRIENDLY AND ACCOMMODATING UNTIL YOU PAY THEM MONEY, THEN THEY ARE UNHELPFUL AND RUDE! IF YOU WANT TO HAVE A GOOD HEN PARTY DO NOT BOOK WITH HEN HEAVEN/THE STAG COMPANY LTD, YOU WILL BE RIPPED OFF!!!***

In the end the only choice we had was to pay the remaining balance so the event wasn't cancelled and the bride-to-be still got her hen party.

I will never ever ever use this company again and urge you to save your time, effort, energy and money and book and plan the hen do yourself.

The actual hen party was good, however we were shouted at by the manager at the cocktail experience for being 'too loud' when he had a party on but my view is why book a hen party if you are having a 50th on the same day... the photo shoot was good but we were told that as only 7 people had turned up to the shoot we were only allowed 7 pictures, even though we paid for 12! we then had to pay £80 for an additional 4 so came away with 11 pictures and £80 down instead of 12 pictures

I would never use this company again and will endeavour to tell all my family and friends the same!

Amy Louise Clayton found this review useful

Chantelle Tia Orton´s profile

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Chantelle Tia Orton
Reviewer
1987
Manchester, United States

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