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Reviews (1)

Jessops

Poor customer service and extortionate accessory prices

My first experience with Jessops and not a good one. I went into the Basingstoke branch today to make my final decision on either a Nikon or Canon DSLR, the chap who served me initially was very helpful and let me try both the cameras I'd shortlisted, but having pretty much decided on the Nikon which was a competitive price compared to elsewhere even online, I said I'd take 5 minutes outside to discuss it with my wife before going ahead or not. Being the end of the day the sales chap dealing with me said he was finishing for the day but if i came back another colleague could sort it out, which was fine.

I went back in and said to the colleague that I'd take the Nikon with the intention of using their 10 months interest free offer (on anything over £299). At this point the accessories topic was bought up, I needed a new SD card but wasn't desperate and made it clear there was no way I was paying anything like their (frankly ridiculous) price for an 8gb Sandisk Extreme class 10, £40 at Jessops against £6.50 from Amazon, especially as I was spending ~£500 with them. 

The new sales guy went to speak to his manager and instead of coming back with a reasonable price on the card, he came back with an offer of about £60 for the card, a case and a UV filter, the latter two I didn't need and were almost certainly also vastly overpriced to start with, so after another visit to the manager which knocked a tenner off the same package, I said I'd just take the camera. At this point I was told they couldn't offer me the interest free unless I bought the accessories as well, even though the posters clearly said any purchase over £299. Eventually I walked out and they lost the sale, trying to subsidise reasonable camera prices with stupidly overpriced accessories and trying to force customers into buying them with the interest free carrot is simply not on, no wonder people prefer shopping online when the high street treats you like this.

Ian Bd found this review useful

Chris G´s profile

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Chris G
Reviewer
1976
United Kingdom

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