Got a beautiful custom card made up with a fake "Magazine" cover, allowing my own main picture, sub-picture and captions; only the main title and a few details like a funny bar code are unchangeable.
Only gripe was a tiny change in the layout of text, from the proof displayed during the creation process, to the one that came out in the email and ultimately the real card.
This did not affect the quality of the end result but shoul be eliminated.
I ordered a bunch of vinyl and the package arrived within 48hrs. There was one quibble - one item was a reissue and was listed as if it were the original 2002 release - but it definitely wasn't becase the original was a 10" and the reissue was a 12".
Another one said it was on green vinyl, but actually came on blue. Since I really wanted the blue one but had been unable to source one at a reasonable price, I was happy with this error.
OK so I got an email from HTFR, who I had not used for years, saying they are under new ownership and with a discount code for returning customers. The listings pages are easy to use and there is a clear promise that if it says it's in stock it will be. I checked a few wants and genres I'm interested in and found a lot of new-old-stock from the 90s (probably the remnants of some of the distributors who went bust a few years ago), so ordered a whole load, avoiding any s/h stuff . A few days before I emailed in a query about one of my target tunes using the contact form on the web page, but I never heard back.
Making the transaction however was a bit hi-n-miss. I tried to pay by paypal, but the transaction did not register properly, and it returned me to my cart, but with the effect of the discount code all screwed up. After being 100% sure that paypal had not been deducted, I tried again with credit card. Success!
A day or so later I had notification of the delivery date, and it arrived as promised. I ordered Friday night and the package arrived Tuesday - not bad! The records were in the cheapest white record mailers, and because I bought so many there were no stiffeners, and 2 mailers were taped together. The CDs were in a jiffy bag, then the mailers and jiffy were in a giant jiffy bag, folded over and sealed in a plastic mailer bag. I wouldn't be too happy if a single record arrived in that style of mailer with no stiffener, but this was decently packaged and everything was undamaged. The vinyl and CDs were all new as promised. a couple of sleeves had storage / handling wear including bends, but nothing too serious for 15 year old records.
Like I say I ordered no second-hand stuff, got no response to a query and the transaction system leaves a bit to be desired, so a cautious 3 stars in spite of excellent product and quick, well-packed delivery.
I occasionally use Boomkat for MP3 and physical purchases. A real specialist for electronic and eclectic music; no commercial manufactured rubbish here, nor production-line dancefloor material (that is not to say that there is not a huge selection of superb electronic dance music here) Never had a problem with ordering from them, and look out for their 14tracks.com compilations of 14 themed curated mp3s for just £6.86 (half price) A fantastic introduction to all manner of styles and artists can be gained.
Every time I order from Bleep I know I will get excellent services. Digital downloads are available instantly, and CD/vinyl packages are delivered quickly. I have ordered physical from them DOZENS of times over the years and only twice did they get the order wrong. Once (a long time ago) the let me keep it and sent the right one. the other time they paid return postage and despatched the correct item right away. There used to be the occasional free sticker in with the packages but this unfortunately doesn't seem to happen any more. High quality robust packaging is the order of the day so your purchases arrive undamaged. My only quibble would be that the funky web page can be a bit awkward to navigate at times. If you want underground electronica etc then this is the place to come. If you want manufactured commercial rubbish or production-line dancefloor material then go elsewhere.
Kasper S. C. found this review useful
Never had a problem with Chemical, either for music or clothing. I've bought vinyl from them on many occasions and they never rip you off with a different version, a bootleg or a handled copy like some online stores are happy to do. I once bought an ADDICT T-shirt that was sized as XL, but not as big as any other XL I've ever bought, and they happily exchanged it for an XXL which was the size of a normal XL. I'd say that was caused by the manufacturer not Chemical. Everything else has been perfect first time
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