Bought an item off ebay and had an issue, the item wouldnt work. after talking in messaging to the company, they advised me to troubleshoot it and test it a bit more. after around2 hours i said i have done everything and they forwarded me to a Customer Service Rep.
He explained that he would ship me a new KVM switch out the following day or atleast have a look for me. he found a suitable one. THEY RANG ME. after giving my consent, (this is rare, usually you have to call companies!!)
They arranged a date, sent it by post the monday, i received it today, Tuesday.
This time in full working order, the new item is £5 more. although i did not have to pay a penny, the company gave the item for free!
So in all, i got a broken KVM switch, for 15£ then a new item, without returning the broken one. for free which is worth £5 more.
:D Good deal all round!
I will be using TechDNA alot more thanks ;)
I recomend this seller anyday.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook