The products I ordered arrived quickly - no problems there. The issue I had with this company was that they had a big label at the top of their site saying "FREE delivery on orders over £35" As my order was just over £35 I assumed I would get free delivery but I didn't - I was charged £5.50. When I contacted them to ask why I was told that the free delivery only applied to orders weighing under 2KG and that mine had weighed more. When my order arrived I weighed it and it was only just over 1KG. To be fair, they apologised and refunded me the £5.50 postage but it would have been nice not to have had to faff around with repeated emails on what was a really basic order, and I worry that their weighing system is flawed and other people could easily be overcharged.
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