Maddy Bennett´s profile

Reviews (2)

Pharmacy2U

watch out! very unclear and dubious special offer!

The products I ordered arrived quickly - no problems there. The issue I had with this company was that they had a big label at the top of their site saying "FREE delivery on orders over £35" As my order was just over £35 I assumed I would get free delivery but I didn't - I was charged £5.50. When I contacted them to ask why I was told that the free delivery only applied to orders weighing under 2KG and that mine had weighed more. When my order arrived I weighed it and it was only just over 1KG. To be fair, they apologised and refunded me the £5.50 postage but it would have been nice not to have had to faff around with repeated emails on what was a really basic order, and I worry that their weighing system is flawed and other people could easily be overcharged.

11 January 2013

Reply from Pharmacy2U

Dear Mrs Bennett,

Thank you for your order. I am sorry to hear that you found our website unclear regarding the delivery charge for heavy parcels. I can assure you this is not our intention. I believe the issue has now been resolved, and an apology given. A credit has been raised against your account.

Many thanks
Sue

Abbey Carpets

Great - speedy dispatch and good product

I ordered a new door mat and had no problems with the order. It arrived fast and was just as I expected.

06 August 2012

Reply from Abbey Carpets

Thanks for taking the time to review our company it helps others and cheers all of our staff up to here positive reviews.

Maddy Bennett´s profile

profile image of Maddy Bennett
Maddy Bennett
Reviewer
United Kingdom

About