Ordered some luggage and two other items from the online site. opened an account, as it said I would be able to track order. The delivery information on the site says 2-4 working days.
The order was not confirmed by e-mail, and not viewable online when logging into acount- so no idea of order number. Had to check with my card company to see if the payment had been taken, or if the order was somehow not placed. A week later received an email direct from Tripp (the luggage company) Debenhams had clearly subcontracted to them. The delivery address I had chosen was my place of work, with clear instructions on ordering as to our open hours. Trip was sending by a home delivery service, as this was what Debenhams had specified- and they expected me to be there from 7.00 in the morning till 9.00 at night. Needless to say, the parcel was not delivered without many phone calls, and I hadeventually to stay late to get it at 7.00 pm- some two weeks from date of order.
That left two other items not yet delivered. Another week later I got an e-mail from Debenhams saying this is your tracking number... the link didn't work. After 5 days (now two and a half weeks from ordering) I phoned them on their 5p per minute "customer services" line (not other way of getting in touch-surely e-mail should be available?) to see what was happening. Was told they had no ide where the parcels where, and I had to leave it until a few days before Christmas to cancel the order as a missing parcel. Eventually the parcels arrived, poor packing and obviously kicked from here to Kingdom come,but not before I had bought replacments elsewhere. To return I have to take back to a store- defeats the object of online shopping really. . Never again.......
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