Richard Uphill´s profile

Reviews (4)

The Outdoor Shop Ltd

Fast efficient service for a very competitive product

Found the item in my size, in stock and at a very competitive price. Ordered in the afternoon and the product arrived next day - brilliant.

BiGDUG

Damaged on delivery but looked after by customer service

The units turned up damaged due to really poor packaging. Not sure if this is typical of Big Dug as this is my first order with them. I agreed to keep the product in return for some discount which was an acceptable outcome. Disappointing first experience.

The Max2 shelving was, as others have said very tricky to put together. Ideally you really need four pairs of hands. The lugs on the braces are difficult to line up and often bent. Once the units starts to build the twist created in the uprights makes it more difficult to line the lugs up on the cross beams. Pretty poor design really - could nearly have made one from scratch out timber in about the same time. Whilst you don't really need instructions I think it would be good practice to provide some form of guidance.

12 November 2012

Reply from Bigdug limited

Apologies again for the damaged goods, it’s not typical that goods arrive damaged but from time to time unfortunately this happens. With the amount of parcels we dispatch a day it is a very small percentage that arrive damaged but we are always happy to replace goods and components that are damaged.

We have had a some problems with this shelving unit reported to us in the past and have looked into the problems and spoken to our suppliers in regards to this, we had thought the problem had been rectified and the new batch of units going out without further problems reported, if there was damages to the shelving unit this could contribute to the assembly problems.
I will however flag this up to management and ask them to look into these problems, I am very sorry for the inconvenience caused

The units should have had instructions attached either with the melamine levels or with the paperwork so I do apologies these were not present with the delivery, we do include instructions online, you tube clips and can send them via email if requested

Sigma Sport

Smooth transaction.

Product was competitively priced which was the reason for buying from Sigma. The transaction went through without any issues and was delivered within agreed timescales.

BananaFingers

Proof a company can be competitive and deliver excellent customer service

Very impressed all round - thank you for such a good effortless experience.

Richard Uphill´s profile

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Richard Uphill
Reviewer
United Kingdom

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