Purchased 5 x new Gorillo hand dryers (Paid for prior to dispatch)
Delivered very promptly, however 3 of them were marked and the packaging on one was very badly damaged, but had been 'repaired' with Handy Dryer parcel tape.
Requested the 3 dryers be realaced and they were (again very promptly), however 2 of the 3 second replacements were also marked.
When we asked for further replacements, we were told that the units were reconditioned (Something that we had not been told before) and that they would not be replaced and if we wished to send them back and take our business elsewhere, there would be a 30% restocking charge.
The cost of the units were less than anyone else we tried, however we should have been informed that the units were not new and may have some markings on them BEFORE we were aloowed to purchase them.
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