Ordered flowers from Seranata, who had been excellent on a previous occasion.
Communication from the Serenata Internet was good but the flowers were left outside on the doorstep of a house which was 3 doors away from our friend's house.
There the flowers stayed for two days in the sun and were ruined. The fault was with the courier's driver.
At my suggestion a fresh set of flowers was delivered successfully at no extra charge.
Good result in the end but a lot of time wasted ,especially as I was away on holiday during the problem.
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