Tom Fraser´s profile

Reviews (2)


Good service, straight dealing

i have going to them for 4 years now and they have always been really helpful with everything. I would recommend them to anyone.

16 February 2013

Reply from

Thanks for the Excellent review.

Diamond Heaven

2nd Chain broke on 3rd day - Diamond Lost

Revised Review:
Having lost the first diamond, i bought another. Again it arrived very quickly. They were very helpful throughout and have supplied a strnger chain free of charge. Moral: insure jewellery!

Revised Review: Having got the replaced chain back it then broke 3 days later. This time we were not so lucky - the diamond pendant is lost. We have looked everywhere. I cannot believe that these chains are so weak.

Old Review, 5 stars:
i spent a long time trying lots of diamond sites. All the sliders for size, cut, colour etc were an education. So i got the best i could for the money and it seemed a little bit cheaper than elsewhere. Ordered the chain and pendant and it arrived within a few days. It was a couple of weeks before i actually gave the present. 10 days later the chain broke. I was worried that as so much time had passed they might have got nasty, but the didn't. I sent the chain back which they replaced with what i am told is a slightly thicker chain! And it again happened within a couple of days.
Is it a real diamond with real gold? I have no idea. It comes with a certificate and you just have to hope that the site certification means something.

23 July 2012

Reply from Diamond Heaven

Hi Mr Fraser,

I'm sorry to hear that the second chain has broken, all of our chains are marked with the appropriate Assay Office Marks, and are of course real gold.

Our diamonds are 100% Genuine and we offer several different levels of certification.

The fact the we have replaced on chain free of charge clearly shows we are willing to help our customers as much as possible.

I'm afraid we can't replace diamonds free of charge, but if you contact us direct we will see what we can do.


Diamond Heaven

Tom Fraser´s profile

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Tom Fraser
United States