Melissa Louise Robinson-wildman´s profile

Reviews (2)

Ryanair

Brilliant Customer Service

I had problems with Lowcostholidays which got my surname wrong on the flights and would not change it in less I paid £145, even though it was there mistake. I emailed ryanair and within 5 mins i had new flight confirmation with correct surname and a lovely email. Brilliant customer service, would recommend to anyone1

Nichlas Larsen found this review useful

Lowcostholidays

I feel like my holiday is turning into a nightmare :(

I have just booked a holiday with lowcostholidays a couple of weeks ago, which I was very happy with.
Then I was sent my flight and confirmation details though, when I noticed that my surname was incorrect, I emailed the company straight away for them to rectify the problem, after a week and half of emailing them they have now informed me that I would have to pay a £110.00 with ryanair and £35.00 to lowcostholidays to amend my surname!!

I am so disappointed that my first family holiday with my 4 month old baby and partner feels like its turning into a nightmare. It is not my fault that the agent who took my call and booked my holiday booked it in the wrong surname. I have spoken to lowcostholidays again which said they would listen to the call to see if I said the right surname and call me back on the same day. I have not received a call from the company and so scared that i will be unable to fly out. Looks like I will have to take this issue further and seek professional advise :(

21 July 2012

Reply from Lowcostholidays

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your holiday booking. We would like to look into the matter for you and come back to you as soon as possible so if you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

Melissa Louise Robinson-wildman´s profile

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Melissa Louise Robinson-wildman
Reviewer
1988
Bristol, United States

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