I had problems with Lowcostholidays which got my surname wrong on the flights and would not change it in less I paid £145, even though it was there mistake. I emailed ryanair and within 5 mins i had new flight confirmation with correct surname and a lovely email. Brilliant customer service, would recommend to anyone1
Nichlas Larsen found this review useful
I have just booked a holiday with lowcostholidays a couple of weeks ago, which I was very happy with.
Then I was sent my flight and confirmation details though, when I noticed that my surname was incorrect, I emailed the company straight away for them to rectify the problem, after a week and half of emailing them they have now informed me that I would have to pay a £110.00 with ryanair and £35.00 to lowcostholidays to amend my surname!!
I am so disappointed that my first family holiday with my 4 month old baby and partner feels like its turning into a nightmare. It is not my fault that the agent who took my call and booked my holiday booked it in the wrong surname. I have spoken to lowcostholidays again which said they would listen to the call to see if I said the right surname and call me back on the same day. I have not received a call from the company and so scared that i will be unable to fly out. Looks like I will have to take this issue further and seek professional advise :(
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.