I had problems with Lowcostholidays which got my surname wrong on the flights and would not change it in less I paid £145, even though it was there mistake. I emailed ryanair and within 5 mins i had new flight confirmation with correct surname and a lovely email. Brilliant customer service, would recommend to anyone1
Nichlas Larsen found this review useful
I have just booked a holiday with lowcostholidays a couple of weeks ago, which I was very happy with.
Then I was sent my flight and confirmation details though, when I noticed that my surname was incorrect, I emailed the company straight away for them to rectify the problem, after a week and half of emailing them they have now informed me that I would have to pay a £110.00 with ryanair and £35.00 to lowcostholidays to amend my surname!!
I am so disappointed that my first family holiday with my 4 month old baby and partner feels like its turning into a nightmare. It is not my fault that the agent who took my call and booked my holiday booked it in the wrong surname. I have spoken to lowcostholidays again which said they would listen to the call to see if I said the right surname and call me back on the same day. I have not received a call from the company and so scared that i will be unable to fly out. Looks like I will have to take this issue further and seek professional advise :(
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