After ordering the product, I phoned the customer service team to check on dispatch & delivery arrangements. They were polite & helpful and said the specialist courier would telephone before attempting delivery.
Delivery was a nightmare - delivered by TNT, the shower was forced on an elderly neighbour who wasn't in a position to accept delivery. Bath Empire took no responsibility for the incorrect information provided when I called customer services, they shrugged their shoulders and blamed the courier.
Having said that, the product itself was OK. We struggled with some poorly machined parts, but generally OK.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook