Alice Davies´ profile

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worst shop ever!

We went to currys 3 weeks ago with our wedding gift money to buy lots of things including a tv, oven and extractor fan. We spent a lit of money and paid extra to have everything delivered and installed, we know little about DIY or electronics etc. When they came to fit the oven and extractor fan the guy told us he only had an oven install on his list and got quite huffy when I showed him the recipt and order reference and confirmation online. He reluctantly attepted to remove the old extractor, breaking one of the screws in the wall, then claimed to not have the correct drill bit to finish the job! We had to call customer service to arrange a second attempt, which wasnt easy. The second time the guy called half an hour before the specified time to ask what he was coming to do, then told us he too did not have the right tools for the job!!! He told us someone else would come two days later. THEY DID NOT! When we phoned to ask where the guy was they had no record of our booking and told us that the order was showing as completed! This is still ongoing....

The tv is another story I cant be bothered to replay again, but needless to say, 2 replacement tv's, 3 seperate installation attemp

Alice Davies´ profile

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Alice Davies
United Kingdom