Placed an order online because it was only place with the jacket in stock. After 3 days I received an automated email informing me the jacket wasn't in stock and would be delayed. It said new stock was arriving all the time and order would be reprocessed. A quick look on other companies websites showed very few had the jacket in stock (those that did were charging £40 more) and some were stating it was discontinued. I was then suspicious that I would get the jacket at all, and whilst attempting to get a contact number for outdoormania stumbled upon this site. After reading all the reviews my scenario seemed very familiar and I decided to cancel the order. Luckily the comments about spending 20mins on a premium rate phone line put me off ringing and I emailed instead. Don't know whether the email was read or not but 24hrs later my jacket arrived.
So even when you get that 'out of stock' email there's still hope. I received the jacket 10 days after the order was placed and my only complaint is that they never informed me that the stock had arrived or my order had been dispatched. A quick update would have stopped the worry.
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