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Reviews (1)

Scan Computers

Worst company, even worse customer service. Avoid at all costs

Got to be the worst company for customer service, orders, deliveries.

They have completely messed up my orders on multiple occasions, I received my PSU that was faulty on arrival, I sent back for an RMA, still waiting for it to be delivered, I was told that it had been tested faulty and a replacement was in stock and ready to be shipped out. This was 5 days ago, I was then told that it was out of stock and they have no clue when it will be back in stock, Offered me a replacement which was a lot cheaper and worse than the original. I declined, they then offered me a cheaper and worse product again but an improvement over the first offer, i accepted as I am in desperation of this item. I have emailed them multiple times requesting a Saturday delivery on my item and they are yet to get back to me. The customer service of this company is appalling, their website is terrible they constantly list items as in stock, when your purchase them the money is taken from your account but then conveniently goes out of stock (this has happened over 4 times). Items that I have received have been of poor quality (I purchased a CPU (i7), I had to return it 4 times as they originally sent me the wrong model, then another wrong model, then a broken cpu (Which had clearly been used due to the thermal paste on the chip) then an i5. Then they finally sent me the correct one over 3 weeks later) I purchased a CPU cooler last week which was in stock, i then received an email stating that it was out of stock and was due in stock 2 weeks later (this was after they had taken my money) and now this.

So even if the price looks good on Scan.co.uk - Avoid at all costs and use eBuyer

edit: They have now put through my order for my RMA but all my above points still stand.

Paul Ponting found this review useful

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Lewis Halliday
Liverpool, United States