Phil Nash 13 February 09:29
A fantastic use of existing technology to deliver enhanced customer service. Email and text sent detailing approximate delivery time to within an hour and giving the customer the alternative to reschedule delivery at a more convenient time or to collect the parcel from the depot!!!
My gift for a friend arrived on the same day as indicated on my order.
However, my order status was rather confusing at the summary (header) level it said despatched, but on checking the detail (line) level it said awaiting despatch.
The order status on the web site appears not to be in real time as the order was updated on the day of delivery leading me to question the delivery date.
Clearer and more upto date information would have meant a more relaxed shopping experience.
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