Thankfully the whole ordering process was very simple and the man that took my order was very friendly and knowledgeable. The order confirmation came through very quickly and we knew how long to expect for the delivery.
I was very pleased that we were called again closer to the anticipated delivery date and had not only the date of delivery confirmed, but also a rough time which was reiterated & updated on delivery day with the products being delivered within 10 minutes of the anticipated time.
The only thing that let the whole process down was that the quality of the products ordered wasn't great (not really Furniture@Works fault though) and there were some fixings missing.Again, when I called up to request the missing fixings, I was told that they'd send them straight out with no hassle at all.
All in all, a good experience with regard to the customer services and ordering process.
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