DPD UK

Utterly useless

Having ordered a new phone from 3, DPD then proceeded to claim that they had attempted to deliver the phone twice. After the first time, I called 3, giving detailed instructions as to our location, which they relayed to
DPD whilst I was on hold . I then sent an electronic update with similar information. I then waited in during (and around) the "one hour slot". No delivery. I then received a text mesage saying
I had not been in to receive the delivery. Now angry,
I call 3 again, who spoke to DPD who arrogantly insisted that they had been in the right place! I have now cancelled the contract with 3, rejected the phone and will not do business with any company shich has the misfortune to use DPD. Utterly hopeless.

20 July 2012

Reply from DPD UK

Hi David,
Sorry to hear that this has happened. We have received and responded to your email message.
Thanks, Richard.