Lowcostholidays

Holiday Nightmare!!!!!!!!!!!!!!!!!!

Booked with lowcost for family holiday to corfu, absolute nightmare. To cut a long story short, on our arrival at accommodation, we found we had not been booked in there. OMG! Several phone calls later, still no accommodation and no help whatsoever from lowcost. Customer service is appalling. Eventually found out the next morning,after having to find our own, that they had booked us into another resort and forgot to tell us.

Lowcost, you should be ashamed to call yourselves a travel company. Abandoning a family, with nowhere to stay miles from home, and with no help is appalling.

So, trying to get them to acknowledge what they have done has been a hard task, but like you say lowcost, you have 28 days, and that is all you will get. We have taken advice from trading standards and ABTA. We will not go away!!

You owe us money!!!!!

Please don't bother with your send us your booking ref, i already have and your customer service is still pants!!!

Update so far.

28 days are now up, and still no contact, so all documentation has been passed to ABTA. Let's see if they can get anywhere!!!!

Mike Kelsall found this review useful

21 July 2012

Reply from Lowcostholidays

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues while on holiday and we would like to look into this matter for you. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks