Lee´s profile

Reviews (3)

DPD UK

Terrible service and liars! Completely unreliable.....

Short story: avoid this company. The delivery drivers are liars and a joke.

Long story: As a long time gamer id been lucky enough to order a ps4 and was guaranteed it for today's release date by shopto. I took today off work so that I could take delivery of my new toy. This morning I received a message stating that my item would arrive between 1139-1239.

Like an excited schoolboy I anxiously watched the tracking app and with the regular updates I watched the van get closer and closer until my delivery spot was next on the list. At 1148 to my surprise the tracking then stated that there was no one home to take delivery and a card was left. This was a complete lie. Not only was I home, I'd been sat staring out the window for the last 20 minutes waiting for the van to arrive. My flat was also built in he 70's. For anyone in a similar position will be fully aware that this means the buzzer shakes the block when pressed.

Thinking I was going mad I checked the front door. No card was left. I then checked the communal flat area. Again no card. I rang customer services on 08435 159 415. I spoke to a very apologetic representative who tried to assist me. I told him to ring the driver direct and to return to my address as I was in and he had lied about the failed delivery. He placed me on hold and attempted to do so. He returned and stated the driver said he tried delivery and no one answered. He could not explain as to why no card was left. He then stated that the driver was too busy and would not be returning with the package.

I was left with two options. Wait until Monday for the parcel to be re-delivered. I knew this would never happen as the company had already shown their true colours. My only option left is to drive 45-60 minutes tomorrow morning to the depot to pick up the item myself.

Overall this is a joke of a company. The driver should have been made to return especially with the evidence that no card was left so quite clearly he hadn't been to my address. Now I have the task of doing their job for them and picking up he parcel myself which is costing me time and fuel. This also doesn't take into consideration the days annual leave I have wasted today and the fact that I never received my item when expected.

29 November 2013

Reply from DPD UK

Lee,

Please accept my apologies - I can only imagine your frustration at this delay, especially with all the build up that has surrounded the launch of the PS4. I'm really sorry for the inconvenience this has caused. I hope you have a pleasant visit to our depot tomorrow, and if you wish to discuss the service, please email socialmedia@dpd.co.uk with your phone number - we'll then give you a call at your convenience to discuss.

Thanks,

Bobby.

Dragonspecs

If in doubt, don't be!!!!

What a fantastic company.

I have always worn contact lenses but i finally decided my eyes need a break and wanted to purchase some glasses. I was quoted £330 at my high street shop for a pair of Police V8619 glasses and lenses.

I almost fainted as you can imagine.

A quick internet search brought up dragon specs and following these positive reviews on trust pilot i took the plunge. I got the same frames and better lenses for £152!!!!

Ordering was easy online through the website. The website could be improved as the pictures of the frames are very small and the option to enlarge would be very helpful. Fortunately i already knew which frames i wanted. There is a phone number if you require information or need to speak about an order. I received my glasses within a week of ordering. The product is of fantastic quality and i would highly recommend this company. Alex was especially helpful when i had an email query and i received a reply within an hour. Hows that for service?

If the owners read this, my only recommendation would be to provide a link to trust pilot on your site. Your website is quite basic and may put some people off. With the fantastic reviews you are receiving (for a good reason) you should be showing them off!

Thanks again for my fantastic glasses!

Myprotein.com

Fantastic products and customer service

Couldn't recommend them enough. Fantastic products and speedy delivery.

Make sure you also check out the forum for handy advice!

Lee´s profile

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Lee
Reviewer
United States

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