For the sake of a £5 ticket, trainline have left me feeling so annoyed I am wasting my time leaving as many bad reviews as I can before I get bored.
I booked in advance and was told to pick up at Liverpool Lime Street. I got there with 30 minutes to spare and got told the reference number was invalid. I rang trainline, they said go to the ticket office and ask a teller. Train office said nothing to do with them. Rang trainline they said go to another station! Another station?! With 15 minutes before my train leaves?! Idiots! Asked for a refund, told no refunds as it was booked in advance! No refund for a ticket that didn't work?! Had to pay £23 for a new ticket. Trainline, your customer service is a disgrace. I will tell everyone I ever meet and discuss trains with what a waste of space you are. 10 more negative reviews to go and then I'll go to sleep...
Edit: Thanks Vikki for your generic, thoughtless and utterly useless reply. Did you read the part where your reference number DID NOT WORK in the machine?! I don't think you did. Or if you did, you don't care. But of course you don't care, you're employed to respond to negative reviews and social media comments. Not to actually sort problems out, because who cares right? You make enough money, it doesn't matter if you RIP OFF a few people! Is that right, Vikki? Do you care that your flawed system ripped me off?
Dervis Takpak found this review useful
I don't buy online very often but found Pestek so easy to deal with and professional that I will certainly be back. Really fast delivery and well packed. Thanks a lot.
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