Booked with them after a lot of hassle with lowcostholidays to Budapest. Accommodation chosen was exactly as per description on their website, in fact got back yesterday and have booked again with them to the same hotel.
Still waiting to hear from lowcostholidays, though they have left a voicemail for me to contact them at premium rate, which they no doubt scam the customer for as i am sure 90% of people must come back from their holiday and call them to complain. I have left it for ABTA to deal with it. don't think I can take the stress of having to speak to anyone at lowcostholidays in case they sigh and make me feel stupid, the staff need training on disability issues.
Will keep everyone updated on the outcome.
I have to say a much more friendlier lot at travelrepublic.
I have just booked a holiday to Budapest. I booked flight and hotel and chose a hotel that had a restaurant, a shop, and air conditioning as I have just had a blood clot on the brain which has left me with severe difficulties and wanted to make sure that I had all the comforts just in case, I chose this hotel because they had a hairdresser and due to my difficulties I am unable to wash my hair.
After booking I phoned the hotel to double check all the facilities, none of the facilities lowcost mention on their website are available at this hotel. In fact every single thing they mention available at this hotel is in fact not available, they don't even have a restaurant.
I called their call centre to cancel this hotel and book another, they have basically told me they are not going to do this and I will either have to go there or book another hotel and pay again.
I then phoned trading standard and explained all this to them, they checked (my correspondence with the hotel, I phoned and emailed and was lucky enough to receive a written email from them confirming that they no longer have these facilities). I have now written an email to lowcost holiday and basically have told them I am disputing my transaction with them as there description of the hotel is far from the truth and have given them three days to sort it. Booked another hotel with the facilities I need.
Will post the outcome when and if I receive any correspondence from Lowcost Holidays.
My advice to everyone, Don't Use This Company, don't believe a single word of the description they have on their website and god help you if you need to speak to anyone in their call centre because they are all a bunch of cowboys, Lowcost holidays, and it seems the staff are all Useless too.
I have been offered 20% of my original price as compensation after I got in touch with ABTA and other agencies. Lowcostholidays had the cheek to lie and say that they offered me other accomodation and they even had the cheek to say that the facilities would not make much of an impact.
Will let everyone know of next stage.
I am still waiting for someone from Lowcost holidays to actually speak to me. Have had two emails that someone is looking into this, but no one has actually contacted me and spoken to me.
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