As I said in the title, I had a problem in that the Cross Trainer was damaged, I immediately phoned and was told to continue unpacking and send photographs of any damage. In total I found 4 seperate pieces of damage. When I phoned I spoke to a very helpfull Lady and was offered either parts sent out or a swap. I opted for the swap and was told to confirm via an E-Mail they would send me, a date for the swap. 10 minutes after putting the phone down I had confirmed and the cross trainer was swapped the very next day by a very polite driver. I am happy with my cross trainer and appreciate that things do get damaged in transit however it was quite clear that my original cross trainer had been opened and the damage to the outside of the box was quite severe, I could only ask for maybe better checks before dispatch.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.