As I said in the title, I had a problem in that the Cross Trainer was damaged, I immediately phoned and was told to continue unpacking and send photographs of any damage. In total I found 4 seperate pieces of damage. When I phoned I spoke to a very helpfull Lady and was offered either parts sent out or a swap. I opted for the swap and was told to confirm via an E-Mail they would send me, a date for the swap. 10 minutes after putting the phone down I had confirmed and the cross trainer was swapped the very next day by a very polite driver. I am happy with my cross trainer and appreciate that things do get damaged in transit however it was quite clear that my original cross trainer had been opened and the damage to the outside of the box was quite severe, I could only ask for maybe better checks before dispatch.
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