Between the 11 pm telephone calls and the fact that they will call 7 times or more a day despite having spoken to me, they are definitely in violation of collection practices. Additionally, they WILL NOT work with you when there is a delay in your ability to pay the loan on time. Every deferment request I have submitted has been denied. Now, having only 4 months left of payments on a 72 month loan they threaten repossession for 2 outstanding payments that were to be deferred by the company they assumed my loan from.
No one in customer service speaks competent English and they get upset when you ask them to repeat themselves to clarify. I almost wish I hadn't bought my car even though I love it. I wish my loan had not been purchased by this company as it has tainted my ability to love this vehicle purchase.
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