My husband purchased a good-quality Skagen watch for me from JL for my birthday November 2012. Within a few months it developed a fault, working only intermittently. I took it back to JL who suggested I get the battery checked by an independent jeweller, which I did (another car trip, more petrol). It wasn't the battery, so back to JL, who sent it off to the manufacturer in Europe, meaning I was without the watch for at least 6 weeks. Back to JL to collect repaired watch. Within the last couple of weeks, the watch developed the same fault. Back to JL. The assistant suggested it was the battery - again! I reminded her that I had already been through this process before, and she said that I should never have had the battery checked independently - even though I was advised by JL to do just that!! Unbelievable! I asked for a full refund as it was obvious to me that the watch was seriously faulty. This was refused - her reason being that the watch had to be sent back to the manufacturers THREE times before a refund would be granted! Not only that, but the so-called 'lifetime guarantee' stated on the purchase documentation did, in fact, expire either three or six months after purchase, (she wasn't 'sure') and therefore I was unable to claim on the guarantee either. Meanwhile, the clock was ticking (not, unfortunately, my watch), and half an hour had passed in an attempt to sort out this debacle. Shop floor managerial support was summoned as back-up but I stood my ground, and when it was quite obvious that I was not going to be fobbed off (excuse the pun), the assistant reluctantly called the manufacturers who immediately saw sense and agreed that I should be recompensed. I was then offered vouchers or a replacement. I politely refused and insisted on a full refund, as I knew was my right. Managerial staff disappeared leaving the assistant to deal grudgingly with my card refund. From her desk away from the counter she curtly ordered 'put your card in'. I waited for 'please'. It didn't come. She repeated it, without 'please'. And so I asked her to show her manners and say 'please'. She mumbled an apology as she shuffled paper around her safe-away-from-customer desk. The woman, may I add, was of senior age, like myself, and should have known better and shown good grace. Never have I been treated so disdainfully in a store. I am so disappointed in JL - like very many shoppers I returned expecting above-average customer care and I couldn't have been more wrong. I will never return to JL High Wycombe.
I always refer to Tripadvisor prior to booking holiday accommodation. The site has taken a lot of worry from the online booking experience - before, it was impossible to know if a B&B/guesthouse or hotel was all it purported to be in its own advertising gumph. Naturally, reviews are written from a personal perspective, and therefore readers should take from them an overall picture, but I believe that the contributors generally give honest descriptions and opinions. When accompanied by photographic evidence, reviews can be invaluable and remove much of the risk from booking a holiday online.
We have never had a problem booking via Hotels.com, and have used them each year to book various holiday hotels for short stays - their site is user-friendly and with a good choice of accommodation. However, this year we were extremely disappointed in our room at The Hilton City, in Mainz, Germany, it was shoddy and grubby, dated and odorous, not something expected at a Hilton hotel. I posted a reasonable and honest review, (including the hotel's 'good points', that it was comfortable and centrally situated etc) with accompanying photos, but it was not posted. I agree with 'Yen' - I get the impression that they may prefer to publish mainly positive comments, and I advise to look at 'Trip Advisor' rather than rely on Hotels.com for honest reviews, before booking your hotel.
My item arrived the next day and during the very hour it was promised. I was kept up-to-date by email from dispatch to delivery, and provided with a tracking number, which I didn't need to use. Ordering by phone was a very friendly, efficient experience. My item arrived securely packaged and and it was a delight.If only all internet suppliers could be this brilliant!! I have no hesitation in recommending Havens 100%.
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