DPD UK

No magimix for Innsbruck

.I ordered a magimix to be delivered totheGatwick Hilton SouthTerminalpostcodeRH6OLL on Tuesday 17th of July.The company I ordered it from gave me a sales order number.On the 17th I phoned the Hilton 10am no parcel.I phoned BBS ltd whom I had bought magimix from.They told me it would be delivered between 2and3pm on Tuesday 17th.3pmphoned the Hilton concierge no parcel.Phoned BBS they had tracked parcel up till5pm!! At 6pm the owner of BBS rings me at the Gatwick Hilton.DPD has failed to deliver the parcel.They have left no card and the driver has my magimix in his van.I leave for Innsbruck at 7:30am on the18th.The flight I booked just to get the magimix to Innsbruck the hotel to stay as check in is 5:30am.Oh dear DBS just send the magimix to the address I will give you in Innsbruck and all will be well.Regards Thelma Balmer

23 July 2012

Reply from DPD UK

Hi Thelma,
If you could send this description to socialmedia@dpd.co.uk along with your parcel reference number and a contact telephone number, we will do our best to help you with your request.
Thanks, Richard.