They sent me an extortionately high bill stating that my energy use has tripled!!!! When I called and stated that I cannot imagine how I could have used that much energy, I was told that I simply HAVE to pay the £250 within the next 7 days. I refused this and cancelled my direct debit. I was then offered to monitor my meter and take a reading at the same time of the day for the next 7 days, which I did. This showed my daily usage to average 7 units and not the alleged 28!!! When I called back to report this, I was told that I still have to pay the £250 but that I can spread this in my direct debit over the next 12 months. I had to agree to this as the guy stated there was no other option. A couple of days later I noticed that my meter had dropped more than 1800 units. Again, I called EDF and was then told that the meter might be faulty and that I now do NOT have to pay the £250 and my monthly direct debit has dropped right back down. No apology, no nothing. I WILL be changing energy supplier!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook