They sent me an extortionately high bill stating that my energy use has tripled!!!! When I called and stated that I cannot imagine how I could have used that much energy, I was told that I simply HAVE to pay the £250 within the next 7 days. I refused this and cancelled my direct debit. I was then offered to monitor my meter and take a reading at the same time of the day for the next 7 days, which I did. This showed my daily usage to average 7 units and not the alleged 28!!! When I called back to report this, I was told that I still have to pay the £250 but that I can spread this in my direct debit over the next 12 months. I had to agree to this as the guy stated there was no other option. A couple of days later I noticed that my meter had dropped more than 1800 units. Again, I called EDF and was then told that the meter might be faulty and that I now do NOT have to pay the £250 and my monthly direct debit has dropped right back down. No apology, no nothing. I WILL be changing energy supplier!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.