Craig Campbell´s profile

Reviews (2)

Royal Mail


Excellent company, always delivered my items on time!


Lost my item..

I ordered an item online and I was expecting it on the 17th, it didn't arrive. I called your call center who said because I live in Northern Ireland it would be an extra day and to expect on the 18th, I couldn't justify this since it was a two day package. But I accepted it and waited until the 18th but it still didn't arrive, so I contacted your call center again who assured me I would definitely receive it on the 19th. Again nothing appeared, so I yet again contacted your call center on the 20th, who have long waiting queues might I add, who then said that they have appeared to have lost it on a van somewhere between Birmingham and the Down Depot, how this is possible, I have no idea!

I was advised to contact the company who I bought the item from who have contacted you and got an investigation raised and they have sent me another item which I am to expect on Tuesday.. hopefully you don't lose it this time! Shocking service from yourselves.
My friend told me you lost something of his before too, is this a habit you have? Will avoid using you again in the future.

23 July 2012

Reply from DPD UK

Hi Craig,
Sorry to hear about your parcel going missing, is there anything we can do to help? If you want to talk to a member of our customer service team, please don't hesitate to drop us an email at with your parcel reference number and a contact telephone number, and a short description of the issue so that we can call you back.
Thanks, Richard.

Craig Campbell´s profile

profile image of Craig Campbell
Craig Campbell
Male, 1990
Bangor, United Kingdom