Briana´s profile

Reviews (2)

boohoo.com

Great product after a bit of a slow start.

REVISED OPINION - I received the items just 1 day after the original review was posted. The items are great - exactly as described and photos. Price is great as well.
I have to mention that boohoo customer service replayed to my first review and apologized (which was a nice touch). I accept that the delivery glitch was a one off.


Below is original review:
I am still awaiting the order - 17 days after dispatch.
This is my first (and likely last) order from Boohoo.
The most infuriating detail is that in the meanwhile I got 3 invitations from boohoo to review my shopping experience. I notified them that I still don't have the order with me (although the tracking site suggests it should have been delivered two weeks ago). Boohoo customer care advised that it is still in transit (a week ago) and kept sending me survey links.
Well, here is my opinion at this moment of time...

13 July 2013

Reply from boohoo.com

Hi Briana,

Thank you for taking the time to leave your feedback, and I am sorry to hear that you have not received your order.

I have tracked your order with our courier, and it is showing as being successfully delivered on 09/07/2013.

The majority of our orders shipped internationally are delivered well within our estimated timeframe, however as all international orders are subjected to be cleared by customs, this may delay your orders delivery slightly.

I am very sorry for the inconvenience caused.

Kind Regards,

Amy

Mazuma Mobile

Fantastic service!

I heard about the service from a friend.
It was absolutely hassle free - quick, prompts and efficient.
Will gladly recommend!

Briana´s profile

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Briana
Reviewer
United Kingdom

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