I paid £69.99 for the Gold Package, plus postage and packaging, totaling £74.99. The gift arrived and the frame was badly marked and looked very cheap. Not what you would expect for the price paid. I had to buy a new frame to put the certificate in and get the certificate professionally cut to fit the frame. After calling Universal Star Registry I was instructed to return the frame costing me a further £10.00 postage. I was refunded £16.69. I think this is ridiculous after having spent a total of £84.99 not to mention the cost of buying a new frame and having it cut to size. Having expressed my dissatisfaction over the phone, the response I got was very unsympathetic and unapologetic. Very unhappy with the gift and the service and not worth the money paid. I would strongly not recommend this company.
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