I ordered a phone case on the basis that it was in stock. I received an "Order Despatched" email but after waiting a week and receiving nothing, I contacted the company. They said it has been sent 1st class. They offered to send a replacement - which I thought was a good response. However, no replacement came and when I contacted them again I was told it was out of stock and they could not advise when it would be available again. However, they then offered a very acceptable compromise at a very advantageous price... so a good outcome.
Will buy from them again
Unfortunately, I failed to spot the announcement on the website that they were not despatching on 24th January, for delivery on the 25th (due to relocating I believe). It would have helped if, when they received my order, they had highlighted this. I could have ordered for delivery on the 29th - but this was the day I needed the goods and, not having used the company before I did not have sufficient confidence in the 'next-day-delivery' service, so cancelled the order.
I may try again one day.
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