I asked my best man to book my stag weekend a couple of months ago. I hadn't realised that with the best intentions he had gone with this event management company, without realising he could have booked the event himself and saved us £600.
Chillisauce simply booked a room in a particularly rundown travelodge and the event locations (paintball etc). If my best man had realised how this company operates and had simply picked up the phone to arrange the stag himself, we would have saved around £100 per person. (I phoned around the venues and hotel and worked out the prices they were paying).
The travelodge hotel rooms they booked us into had what looked like blood and a crusty white stain on one of the sheets.
All rooms had a double bed. Chillisauce were well aware of this, but travelodge offer them the cheapest prices and hence higher profits so we had to make do. We phoned Chillisauce to try and sort something out but they were unwilling to help.
Fortunately my friend refused to buy guestlist entry/queue jump to bars and clubs, a service Chillisauce tried to sell to him. I contacted a couple of the bars who assured me that they have no guestlist. I checked and they even publish this on their websites. There are no queues or entry fees.
The paintball event package came with just 100 paint balls. The Marshall at the venue told us that if we had just phoned ourselves, we would have got 200 free, entry costing just £20. We ended up using 600-800 paintballs each anyway however, so first few proved irrelevant.
One of our friends could not make it. I called Chillisauce weeks in advance to request at least some money back. I found out that Chillisauce have a no-refund policy. It was tough luck, Chillisauce kept all of his money. They were unwilling to negotiate. I had to refund my friend from my own pocket as I don't think my friends should have to pay for the best man's mistake.
I called to complain about their pushy sales rep taking advantage of my easily-led best man, but the manager would not help and even tried to upsell to me!
Had I known that my friend was going to be lured into an events company who charge massive fees for simply making a couple of phonecalls, I would certainly have just booked it myself and shared the £600 change out between the six of us.
The only positive thing Chillisauce offer is a simple payment system. However I understand why a sales company would want to make taking money from you as easy as possible.
This company delivers rapidly, fast. They properly pack products with ample bubblewrap etc.
They have a good selection of products at competitive prices.
They add in the occasional free protein sample every now and again.
It would be nice if they had some sort of loyalty point system as I buy a lot from them.
They sometimes run out of stock on protein, buy it's nice that they tell you before adding the product to your cart.
They once forgot to include a product and had to email them a good few times before they got it right. Their communication was really bad on this but Ive given them the benefit of the doubt because they are normally flawless.
I'd actually rate 4.5/5, but I can't so I'll be nice and give them 5.
A reliable, professional company that will get your supplements to you fast and cheap.
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