Robert Krone´s profile

Reviews (1)


Excellent Customer Service but website could be improved

Overall, when I have dealt with the people at Porthale, I have experienced a freindly and professional reception from the staff who are willing to help in any way possible. However, I do find it frustrating that their website cannot be updated real-time with stock levels. In todays industry where every sale counts, being able to purchase an item that shows as being in stock, only to receive an email later to say that the item was cancelled as being out of stock is very frustrating and time wasting because you have just gone through the payment procedure only to have to do it again on some other site. I don't believe it would be too hard with todays technology availble to tie the internal stock system to the website. Even with external suppliers, a stock level email would be enough for someone to update the website manually within half an hour to an hour each day or so.

That being said, I would still use Porthale as a prefered supply due to the level of service I have received in the past.

Robert Krone´s profile

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Robert Krone
United Kingdom