We ordered a summer house from this company, as they were a competitive price. We expected it to be delivered on 21st July. During the afternoon the driver called to check our address, which I confirmed although they had our postcode down wrongly. 10 minutes later they called back and advised the summerhouse had been put on the wrong lorry and taken to Sheffield which then meant we would not have it that day and would have to await a call from their customer service team on Monday. By 3.30 on Monday they had not called so we called them and the adviser apologized for the mix up but that dispatch had finished for the day and that she would arrange a call back 1st thing the next day from them. When they still didn't call back we called them and got onto a very rude adviser who refused to arrange the item to be delivered unless I agreed to pay a further #40, telling me that the error was my fault. My husband had taken a screen shot of the order which clearly states my full correct address. I requested that this was waved due to the poor customer service we had received. The Gentleman refused so I requested to speak to his manager. After recounting the whole story to him I was flabbergasted when he still refused to wave the charge. I didn't feel I could continue the conversation at this time and told him we would be in touch. My husband later spoke to him again and he still refused even though we told him we would cancel the order completely. We cancelled the order and are now awaiting the refund back to our credit card. I question whether this error was made intentionally to get extra money from customers, perhaps it's a scam!
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