After placing an order online I was able to phone and speak to a real person quickly to add a few other items to it before it was sent. When I noticed that there had been a small mistake (wrong pen thickness on one pen) I emailed and got a reply straight away. They sent a replacement pen, even let me keep the 'wrong' pen, and sent a nifty little keychain pen as a 'sorry'. Can't complain about any of this, a very pleasant shopping experience and I will definitely keep buying from cultpens. Their selection is also absolutely massive, bigger than any other UK supplier I looked at, and prices are good too.
Very fast delivery, correct lenses, and easy to buy/checkout online
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