This online shop seems to be the complete opposite of other such China-based retailers that have awful reviews and take months to give refunds on non-delivered products. I trusted them based on the reviews I read here, and was not let down. I ordered an LG smartphone which was not actually available in the UK, and at a great price. It is easy to check the order progress in your account area. When my order seemed to be stuck on 'processing', I emailed them (wanted it before Christmas), and got a reply very quickly to say there was a delay getting stock, but everything was proceeding now - which it did, and I was literally able to follow the courier trucks and planes and had my phone a few days later. It was well packaged and was the genuine item, and I am extremely happy with it. I would always check this website when buying a technology product. I also had a question about warranty, and was in touch with them about this - since this LG phone is not covered by LG's EU warranty, digitalrev have their own policy for repair or replacement, which is as good as I'm going to get, but I knew that when buying a non-EU market phone. Still, from my dealings with digitalrev I am happy to trust that if a warranty situation arises it will be dealt with reliably and quickly.
After placing an order online I was able to phone and speak to a real person quickly to add a few other items to it before it was sent. When I noticed that there had been a small mistake (wrong pen thickness on one pen) I emailed and got a reply straight away. They sent a replacement pen, even let me keep the 'wrong' pen, and sent a nifty little keychain pen as a 'sorry'. Can't complain about any of this, a very pleasant shopping experience and I will definitely keep buying from cultpens. Their selection is also absolutely massive, bigger than any other UK supplier I looked at, and prices are good too.
Very fast delivery, correct lenses, and easy to buy/checkout online
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