Had used thetrainline.com a few times in the past. I downloaded the android app for my phone and bought return tickets to Glasgow for £36. Only to find out I had bought senior tickets, there was no mention of this at all until the purchase had been made. I emailed them and the same reply, saying that I would get a refund of tickets, (- £10 fee for each ticket), meaning I would get a refund of £16 if I purchased more tickets for double the price. Im reporting this to trading standards, as I got my friends in the office to install the app, same thing, it defaults to senior railcard. Im now getting trhe same repsonse
"I understand your concern. I would like to inform you that as as gesture of goodwill we, are arranging a full refund on the tickets you have purchased with us. Hence, in order for us to provide you a full refund, I would request you to purchase new tickets and travel by contacting our web support department. "
In other words pay more money please.
Avoid if you can folks
Janet Switzer found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.