I bought a tv on PC world in February 2012 and insured it with KnowHow. I had no idea how bad their service was until I needed two weeks ago. My brand new samsung LED tv has stoped working and I thought they would do what they promissed on the terms and conditions, but they didn't. They collected the tv and said they would fix the image issue it had and delivery it back to me one week after with a letter saying: "We have also completed a full quality check and given your product a full valet to make sure you're up and running again", however the tv image wasn't 100% which is the main reason why I asked them to collect, the frame was totally scratched and when they opened the tv to change the screen they left it open. So I am paying for a service I didn't receive! I was expecting a quicker solution but instead they took the tv back and I am one week more without a tv. TOTALLY amateur service, wouldn't recommend and if I had the chance to go back in time I would never contract this company!!! PLEASE, PLEASE, PLEASE DON'T THROW YOUR MONEY AWAY!!!
Effie Merryl found this review useful
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