Doorstuff Ltd

Good product, service could be better

I ordered 2 sliding door locks. I did not require indicator just turn & was advised by the lady on the telephone to mention that when I ordered online which I did. However when they arrived, they did so with indicators. It was the last job in a big build, so did not have time to return them & get the right ones & hence went ahead & had them installed. The product is excellent & good value for money as similar products were more expensive elsewhere. The packing dept needs to pay more attention to what's mentioned on the order.

26 July 2012

Reply from www.doorstuff.co.uk

Dear Sassy, I'm very sorry you were sent the wrong items, we're disappointed with the packing error too. Thank you for taking the trouble to review us - it will help us improve our service in future.
Best wishes, Helen