i had to cancel this holiday due to coming down with a condition called anaemia. i had to go into hospital for 3 days before i left. i tried cancelling the holiday or rebooking the dates due to ill health.
dont bother phoning customer service, all indian call centres and dont understand you if you go off the script that they know. i tried to cancel and all i got was my holiday was booked and paid for.
use a proper company like thomas cook ect, worth the extra money and i will never use a low cost holiday company again. didnt save that much anyway. and no refund and insurance refused to pay when i have a proper claim
my advice - do yourself a favour and use a proper company. seems to me that if you have a problem then they dont want to know. hence the good reviews. havent seen a review yet that says they helped out with a problem
insurance onbusman is next step as im fighting for my money back
Mike Kelsall found this review useful
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