Lowcostholidays

i will never use this company again

i had to cancel this holiday due to coming down with a condition called anaemia. i had to go into hospital for 3 days before i left. i tried cancelling the holiday or rebooking the dates due to ill health.

dont bother phoning customer service, all indian call centres and dont understand you if you go off the script that they know. i tried to cancel and all i got was my holiday was booked and paid for.

use a proper company like thomas cook ect, worth the extra money and i will never use a low cost holiday company again. didnt save that much anyway. and no refund and insurance refused to pay when i have a proper claim

my advice - do yourself a favour and use a proper company. seems to me that if you have a problem then they dont want to know. hence the good reviews. havent seen a review yet that says they helped out with a problem

insurance onbusman is next step as im fighting for my money back

Mike Kelsall found this review useful

27 July 2012

Reply from Lowcostholidays

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks