Susan´s profile

Reviews (1)

Disappointing Delivery

Geat product. Easy to use website. Just let down by poor delivery service by 'Nightfreight': I was bombarded by texts and emails from early morning telling me that my product was on its way but i couldn't access any tracking informaton via the Nightfreight website and nor could I get hold of anyone - their 'live chat' customer service capability was always busy. The product finally arrived after 6pm in the evening just as I was about to leave the office, so I almost didn't get my delivery and I couldn't access anyone or any info to chase it up - it wasn't worth the extra cost.

10 August 2012

Reply from Physioroom

Hello Susan, I am sorry to hear you are not happy with the delivery, Phone lines and live chat are available from 8.30-5pm sorry to hear you had problems, I will look into this with IT department. We do state Next working day service is an all day service so we are unable to give times, I am glad to hear you received next day delivery as advertised. Should you require any further assistance please don’t hesitate to contact me. Kind Regards, Mariyum. The Team.

Susan´s profile

profile image of Susan
United Kingdom